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MyChart Frequently Asked Questions



General

What is MyChart?

MyChart is an internet tool that allows you to securely access elements of your health information and contact your Stanford Children’s Health clinic

What does MyChart offer?

With MyChart you can view your health information including allergies, medications, test results, and immunizations. You can also see your upcoming clinic appointments, send a message to your clinic and more!

Who can sign up for MyChart?

You must be a Stanford Children’s Health patient and at least 18 years old to sign up for your own MyChart account. Teenagers (12-17) may sign up together with their parent’s or legal guardians for Proxy Access view of MyChart information.

How do I sign up for MyChart?

Signing up for MyChart has never been easier. You can sign up for MyChart during your next clinic visit.

Is there a charge for MyChart?

No. MyChart is a free service offered by Stanford Children’s Health.

Which Stanford Children’s Health Clinics offer MyChart?

MyChart is available at all Stanford Children’s Health Clinics,

Can I print information from MyChart?

Yes. MyChart offers a "Printer Friendly Page" feature to print your information in an easy-to-read format. Simply click the printer icon that is located in the upper right side of most screens.

Can I use MyChart to view information from my child or another adult for whom I am responsible?

MyChart currently offers proxy access to your child's health information.

Who can access my MyChart information?

Your physician and clinic staff have access to your electronic medical record that is available when you visit the clinic. However, once you create a unique MyChart ID and password, only you have access to your MyChart information.

How can I find out more about MyChart?

If you would like more information about MyChart, please talk to your physician or a clinic staff member.

Account Activation

What do I need to activate my MyChart Account?

Before activating your account, make sure you have the following documentation:

What if I am having trouble with the MyChart activation process?

If you are having problems activating your account, please email us at mychart@stanfordchildrens.org

Messaging Options

Can I contact my clinic through MyChart?

Yes. You can send a non-urgent message to your clinic using the Message My Clinic feature.

When can I send a message, where does it go?

Similar to calling the clinic, messages from MyChart are routed to nurses who work closely with your physician. The nurse may respond directly or route the message to the physician. All messages sent to the clinic become part of your medical record.

Why can’t I send messages to all of my Stanford Children’s Health doctors?

MyChart requires that a patient have an established relationship with a physician before a message can be sent. As such, if the relationship is not established, or if the relationship is older than a year, patients cannot send a message to the clinic. In these circumstances please call the clinic.

When can I expect a reply to the messages that I send to my clinic?

You will generally receive an answer within 1-2 business days. MyChart should not be used for urgent situations. Please call your clinic if you have not received a response after 2 business days.

If this is a medical emergency, please call 911 immediately!

 

Test Results

Why can’t I see certain test results in MyChart?

Due to California state laws, Stanford Children’s Health Hospital & Clinics is not able to release certain test results via the Internet (see below), despite the wishes of the patient:

Genetic tests which require interpretation and counseling are not released automatically via MyChart.

Your provider will share results with you that cannot be released electronically through an alternate means.

What if I have questions about my test results in MyChart?

If you have questions about your test results, please contact the physician who ordered the test by sending a MyChart message or calling your clinic.

Technical

Is MyChart a secure internet site?

Yes. MyChart uses the latest encryption technology that is the industry-standard. In addition, there are a number of ways that you can make sure your information is safe such as selecting a unique password that is easy for you to remember, but hard for others to guess.

What are the computer and internet browser requirements for MyChart?

You need access to a computer connected to the Internet. For Macintosh, use Safari 5.0 or Internet Explorer 9.0 or newer. For PCs, use Internet Explorer 9.0, Google Chrome 20.0, or Mozilla Firefox 13.0 or newer. The browser must support 128-bit encryption. For best results, use the newest browser version your computer will support.

I try to log in, but I receive a message saying my account was deactivated. What should I do?

MyChart accounts are automatically deactivated if a MyChart ID or password is incorrectly input 5 times during the login process. Please contact the help desk by sending email to Mychart@Stanfordchildrens.org for assistance.